Refund and Return
At Dermway, your satisfaction is our priority. We want you to love your skincare products! If for any reason you’re not satisfied, please review our return and refund policy below.
Eligibility for Returns
- Time Frame: You may return products within 15 days from the date of delivery.
- Condition: To be eligible for a return, products must be unopened, unused, and in their original packaging with all seals intact.
Non-Returnable Items
- For hygiene reasons, we cannot accept returns on opened or used skincare products, including but not limited to:
- Face washes
- Moisturizers
- Serums
Return Process
- Contact Us: To initiate a return, please email our customer service at info@dermway.in with your order number and the reason for the return.
- Return Authorization: Our team will guide you through the return authorization process.
- Pack the Item: Ensure that the product is securely packaged, including all original packaging and documents.
- Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return is received.
Refunds
- Once we receive your returned item, we will inspect it and notify you regarding the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days, and the amount will be credited back to your original payment method.
Exchanges
- If you wish to exchange a product for a different one, please initiate a return and place a new order for the replacement product.
Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within 48 hours of delivery at info@dermway.in. We will either replace the item or issue a refund.
Contact Us
For any inquiries regarding our return and refund policy, please feel free to reach out to us at info@dermway.in. We are here to assist you!
Thank you for choosing Dermway! We appreciate your trust in our skincare products and are dedicated to your satisfaction.